The rules for using Ciaera, written to be read rather than clicked past. If any of it seems unfair or unclear, say so — info@ciaerampf.com reaches the people who wrote it.
MPF App Oy
Laajalahdentie 16, 00330 Helsinki, Finland
Business ID (Y-tunnus) 3541877-3 · VAT FI35418773 · Domicile: Helsinki · Finnish Trade Register
info@ciaerampf.com
Ciaera is a registered auxiliary business name of MPF App Oy. Wherever these Terms say "we", "us" or "our", they mean MPF App Oy.
By using Ciaera (the "Service") you agree to these Terms of Service. If you do not agree to them, do not use the Service — and if your employer has already created an account for you, you are free to leave it unused or to delete it.
These Terms are a binding agreement between you and MPF App Oy. If you are setting up Ciaera on behalf of an organisation, you are confirming that you are allowed to commit that organisation to them.
Ciaera involves two separate relationships, and it is worth being clear about which one you are in.
These Terms cover your personal use of the Ciaera app and, if you are an HR leader, the dashboard. You are not charged anything under them. This is the agreement you accepted when you created your account.
The commercial arrangement — which plan, how many people, price, invoicing, term, support commitments — is agreed separately in writing with the organisation that buys Ciaera. None of that is set out here, and nothing here should be read as the commercial contract.
Ciaera is in early deployment, and not every customer has signed a written service agreement or a data processing agreement yet. We offer both, and we will sign them before a customer needs them. Until one is signed for a given customer, these Terms and the Privacy Policy are the whole of the arrangement — and the privacy protections described there apply either way, because they are built into the software rather than promised in a clause.
Ciaera lets employees record how they are doing, talk it through privately with an AI companion, and keep a personal journal. HR leaders receive anonymous, aggregated well-being data for the team — never anything traceable to a person. It runs as an iOS app, an Android app and a web dashboard for HR.
You get access through your employer's company account, by registering with a work email address on a domain your employer has verified. We do not sell Ciaera to individuals.
You must be at least 16 years old. Ciaera is built for a workplace and is not directed at anyone younger. By using it, you confirm you meet that requirement.
You need a valid work email address and a password you have not used elsewhere. Keep the password to yourself — anything done from your account is treated as done by you.
If you think someone else has got into your account, tell us at info@ciaerampf.com straight away and change your password. We are not responsible for losses caused by someone using credentials you shared or left exposed.
HR accounts are licensed per person. Sharing one HR login between several people breaches these Terms, and the system detects it.
You can delete your account whenever you like, from Settings → Danger Zone → Delete account. It is immediate and it cannot be undone. What that removes is set out in the Privacy Policy.
One exception, for practical reasons: if you are the only HR leader left in an active company, you have to transfer ownership to another HR leader first, or ask us to close the whole company account. Otherwise the company would be left with no one able to administer it.
We can suspend or close an account that seriously breaches these Terms. Unless the breach makes it impossible, we will tell you why first and give you a chance to put it right.
Do not use Ciaera to:
Security researchers are welcome. If you find a vulnerability, email info@ciaerampf.com before doing anything else with it, and we will not treat good-faith research as a breach of this section.
Ciaera is not a therapist, a doctor, or a mental health professional, and it is not a crisis service. Its replies are generated by an AI model and are not medical advice, diagnosis or treatment. Never delay getting real help because of something Ciaera said.
If you are in danger right now, call 112 anywhere in the EU. In Finland, MIELI Mental Health Finland runs a national crisis line — mieli.fi. Your employer's occupational health service is also there for exactly this.
The companion is built on Anthropic's Claude. Like every large language model, it can be wrong, can misread what you meant, and can produce something that does not fit your situation. We do not promise it will always be available, always accurate, or always helpful. Use your own judgement about what to do with what it tells you.
Nobody at Ciaera and nobody at your employer reads your conversations. The single automated check that runs on a message, and what it does, is described in Section 4 of the Privacy Policy.
What you write stays yours. Your mood entries, journal and messages belong to you, and using Ciaera does not transfer any ownership to us. You give us only the narrow permission we need to store, encrypt and process them in order to run the Service for you, as described in the Privacy Policy. We do not use your content to train AI models, and neither does Anthropic on our behalf.
The Service itself — the software, design, brand and documentation — belongs to MPF App Oy and is protected by copyright and trade mark law. You may not copy, modify, distribute, sell or lease any part of it without our written permission.
If you send us feedback or a suggestion, we may act on it and build it, without owing you anything for it. That is not a claim on anything you write inside the app.
How we handle personal data is set out in the Privacy Policy, which forms part of these Terms. Where the two ever conflict on a data-protection question, the Privacy Policy wins.
We aim to keep Ciaera running, but we do not promise uninterrupted availability under these Terms. Maintenance happens, and things occasionally break. Any uptime commitment lives in the written agreement with the customer organisation, not here.
We may change, add to, or withdraw features. If we withdraw something material or discontinue the Service, we will give reasonable advance notice so that data can be exported first.
We may update these Terms. For material changes we will tell you in the app or by email before they take effect, and continuing to use Ciaera after that date means you accept them. If you would rather not, stop using the Service and delete your account — you lose nothing by doing so, and you can export your data first.
This clause covers these Terms only. A change that would widen what we do with your personal data can never be accepted by carrying on using the app — that always requires you to actively agree on the re-consent screen. See Section 14 of the Privacy Policy.
As far as the law allows, we are not liable for indirect, incidental, special or consequential loss arising from your use of the Service — including lost profits, lost goodwill, or loss of data beyond our duty to restore it from backup.
Our total liability to you personally, across all claims under these Terms, is limited to the fees we have received for your access to the Service in the twelve months before the claim. Employees are not charged for Ciaera, so in practice that figure will usually be zero. Any liability towards the customer organisation is a matter for the written agreement with that organisation.
Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, or anything else that cannot be limited under Finnish or EU law — including mandatory consumer protection rules and your rights under the GDPR.
Severability. If a court finds part of these Terms unenforceable, the rest still stands, and the unenforceable part is read down to the narrowest form that works.
No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor in a merger, acquisition or sale of the business, and will tell you if that happens.
Force majeure. Neither side is liable for a failure caused by something genuinely outside its control — infrastructure or network failure at a provider, natural disaster, war, or a change in law that makes performance impossible.
Notices. We reach you at your account email address or in the app. You reach us at info@ciaerampf.com, or by post at the address above.
Survival. Sections 8, 9, 11, 12 and 13 continue to apply after your account is closed.
Whole agreement. These Terms and the Privacy Policy are the entire agreement between you and us about your personal use of the Service, and replace anything said beforehand. Where a signed agreement exists between us and your employer, that governs the commercial relationship and takes precedence for it.
Language. These Terms are written in English. Translations are for convenience; the English version governs.
Finnish law applies, without its conflict-of-law rules. Disputes go to the Finnish courts, with the District Court of Helsinki as the court of first instance.
If you are acting as a consumer, this does not take away the protection of mandatory law in your country of residence, and you may bring proceedings in the courts there.
Before going to court, please write to us — most things are quicker to fix directly. Consumers in Finland can also take a dispute to the Consumer Disputes Board (kuluttajariita.fi) after first contacting the Consumer Advisory Service.
Questions about these Terms, or anything else:
MPF App Oy
Laajalahdentie 16, 00330 Helsinki, Finland
Business ID 3541877-3 · VAT FI35418773
info@ciaerampf.com
Every change to these Terms is dated and summarised here.